Refund policy

HOW DO I PROCESS A RETURN?
  • Email your order number & email address to: Business@LingandLamb.com 
  • State your reason for return
  • You will receive a confirmation email with return shipping instructions once the return request is approved
 
WHAT ITEMS ARE ELIGIBLE FOR A RETURN?
You can return your items within (7) days of your order being fulfilled.
  • Items must be in their original condition & hang tag (if applicable) must still be attached
  • Clothing must be unwashed & unworn: free of makeup, perfume, pet hair or any wear & tear  
  • Items will not be eligible for a return if you have chosen to crop it
Sale items are not returnable - no exceptions. 
 
WHAT DO I DO IF MY ORDER IS MISSING?
  • If your tracking information shows that your order was delivered, but it has not in fact been delivered, you must first contact USPS for more information 
  • After you contact USPS, please contact us within 21 days of notice of delivery via email at Business@LingandLamb.com - please include your name, order number & the information USPS has provided you about your delivery in your email
  • In order to receive a replacement order or a store credit, we must ask you to follow the steps above
ARE THERE ANY CHARGES FOR A RETURN?
  • Original shipping charges will not be refunded
  • You will be expected to pay for any/all shipping charges to return item
  • If your return is deemed unfit for a refund or store credit or is not returned to us within 14 days of approval, you will be responsible for any & all shipping costs associated with your return & a refund will not be issued 
  • International orders will be responsible for all shipping costs associated with returns
 
HOW SOON WILL I RECEIVE MY REFUND OR STORE CREDIT?
  • Once your return is received & inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund
  • If your return is approved, then your refund will be processed & a credit will automatically be applied to the original method of payment within 5-10 days

 

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?
  • If your order arrives damaged, you must contact us within 3 days of delivery via email at Business@LingandLamb.com
  • Email must include your name, order number & a photograph providing proof of damage. If the exterior packaging is damaged, you must also provide proof of the envelope or box
  • In order to receive a replacement item, the damaged item must be returned with the hang tag attached & item must not be washed or worn